Course Overview
Rapport Skills for Personal Trainers is a practical and immersive course designed to equip fitness professionals with essential communication tools to build trust, deepen client relationships, and drive long-term success. Through real-life scenarios, role-playing, and interactive discussions, you’ll learn how to develop a strong, genuine connection with your clients—leading to better client retention, increased sales, and more impactful sessions. This course is ideal for trainers who want to go beyond technique and create a people-first approach in their personal training business.
Unlock the ONE skill that sets top personal trainers apart. In today’s competitive fitness world, your ability to create genuine, lasting relationships with clients is what drives referrals, renewals, and results. This course is your complete guide to mastering the art of rapport—so your clients feel seen, heard, and inspired.
Who Should Join
Personal Trainers, Fitness Coaches, Group Class Instructors, and any wellness professional who wants to grow their influence and income through connection—not pressure.
Includes
- Practical exercises
- Role-plays
- Take-home templates
- Interactive discussions
- Closing strategies that feel natural
INSIGHTS
- Build deep and meaningful connections with clients and prospects using proven rapport-building techniques
- Recognize how rapport impacts consultations, training sessions, and client retention
- Apply listening, questioning, and mirroring techniques to communicate effectively and empathetically
- Enhance client trust, motivation, and commitment through authentic relationships
- Confidently conduct sales conversations that feel natural and client-focused
- Incorporate the LAMPS model and Triangle Theory to enhance consultation and conversion success
- Date: 4th July (Friday)
- Time: 1:30-4:30pm (3hrs)
- Workshop fee:
SGD $99
MODULE 1: Introduction to Rapport
- What is Rapport?
Understand the five pillars: Understanding, Trust, Openness, Respect, Harmony. - Who Uses Rapport?
Explore case studies from crisis negotiators to world leaders. - What is Rapport?
Understand the five pillars: Understanding, Trust, Openness, Respect, Harmony. - Why Rapport Matters in Fitness
The role of connection in client success and loyalty
MODULE 2: The Power of Rapport in Personal Training
- Rapport as your professional superpower
- Trainer-client interactions: where rapport plays a key role
- How rapport influences client results and business growth
MODULE 3: The Triangle Theory of Influence
The Triangle Theory of Influence focuses on 4 essential stages of building client relationships and driving sales. By mastering this framework, trainers learn to influence effectively—both to win new clients and retain existing ones—laying the groundwork for sustainable revenue growth.
MODULE 4: Let’s Build Rapport! – The LAMPS Model
The LAMPS model is distilled from the proven techniques of top life coaches and sales gurus, combining their best practices for building authentic connections. By following these essentials—curiosity, empathy, syncing, attuned communication, and strategic pauses—you’ll learn to engage clients so naturally and confidently that selling in person will no longer feel intimidating.
MODULE 5: Application in Personal Training – 9SQ
- The 9 Sales Questions: Use rapport to navigate powerful goal-setting conversations.
- From consultation to close: A flow that builds trust.
MODULE 6: Practice & Role Play
In Module 6, students will integrate the full LAMPS model into a role-play scenario, using the 9SQ questions to guide their dialogue just as they would in a sales consultation.
MODULE 7: Conclusion & Practical Takeaways
- Mini Quiz
- Why rapport is your most valuable long-term skill
- Review: Triangle Theory, LAMPS Model, 9SQ
- Craft your personal connection strategy
- inal reflections and commitments
EDUCATOR
DAVID WEE
David began his career as a Physical Training Instructor with the Singapore Naval Diver Unit (2001-2003) and has since become a Personal Trainer with averagely 150 hour per month schedule in. Fitness First (2005-2012). Over the years, he has expanded his role to include Group Class Trainer (2012-present) and Management roles (2012-present). With more than 20 years of experience, David has also served as a speaker and entrepreneur, running his own fitness business.
As a passionate fitness advocate, David has been invited to speak at various corporate events to promote wellness and raise awareness about mental health. He holds a bachelor’s degree in Sports Science from Edith Cowan University in Australia and is a certified wellness life coach through Wellcoaches in the USA.
David’s life mission is to inspire individuals to feel happier and stronger while cultivating self-confidence and health through proper nutrition and exercise.