FAQ

We accept several payment modes; Credit card, PayNow, bank transfer, cheque, and cash. To secure your spot, kindly complete your selected course registration form(s), and at the bottom of the form, you may select your preferred payment method; either online with Credit Card, or select the offline payment options (cash, cheque, PayNow or bank transfer).

Below are the details if you prefer to use bank transfer or PayNow.

Our PayNow ID is: 200817643K

Bank                    : OCBC
Account name    : Fitness Innovations Singapore Pte Ltd
Account no         : 508 7827 78001

Kindly email your proof of payment to info@fitasia.sg by stating the name of the registered participant and your registration will be confirmed by us in writing or by call.

For cash or cheque payment, please visit our FIT Asia office located at 43 Carpenter Street, #02-01, Singapore 059922.

UTAP is a training benefit for NTUC members to defray their cost of training. This benefit is to encourage more NTUC members to go for skills upgrading. For those courses approved by e2i, students can enjoy up to 50% rebate (up to $250)! T&C’s apply, read more here!

For the detailed claim process, please click here.

Yes, you can claim both SkillsFuture credit and UTAP for courses under SkillsFuture Credit and UTAP listing.

Provided you have not offset your course fees in full using your SkillsFuture Credit, you may claim the remaining portion from UTAP (50% of unfunded course fee). Kindly note that SkillsFuture Credit claim must be submitted prior to the start of the course, and UTAP claim can only be submitted after you have attended the course.

Contact us at info@fitasia.sg or visit our website at here to register for the course you are interested in. Let us know your full name (as per NRIC) and how much SkillsFuture Credits you want to use to offset the course fee.

Depending on the amount of SkillsFuture Credit to be used:
• If you wish to offset 100% of the course fee using SkillsFuture Credit, we will provide you with a tax invoice stating your full name, course date and total course fee.
• If you wish to offset anything less than 100% of the course fee using SkillsFuture Credit, you will need to make the balance payment before we provide you with a tax invoice stating your full name, course date, total course fee, and the amount you have paid.

After you have received the invoice from us, go to the SkillsFuture website here, log in using your SingPass. For the detailed claim processed, please click here or contact our team if you encounter any issue.

You may submit your SkillsFuture credit claim within 60 days before the course start date (date inclusive). Please ensure that you have the necessary document and course details from our staff prior to submitting the claim.

SkillsFuture automatically deducts the time-limited Credit top-up before drawing from the Opening Credit which does not expire.

Unfortunately, none of our courses are eligible for the additional $500 credit for “Mid-Career Support”. More details for the “Mid-Career Support” credit can be found here.

If the course has already commenced, we will process the refund back to SkillsFuture who will in turn refund back to your SkillsFuture account. If the course has yet to commence, you can log in to your SkillsFuture account to cancel the application. Your credit will not be deducted.

Yes, we do have installment payment option via Atome. Please write to info@fitasia.sg with the email header titled ‘Atome Instalment’ and we will write back with more details. Do note that an additional admin fee applies.

The refund process may take up to 30 days depending on the complexity of the refund request.

Course fee refunds are not normally granted. If any student is unable to attend the course for which they have registered and paid, FIT Asia will allow a transfer of fees to another course date or the value can be kept as credit on their account for 12 months (provided notice of more than 15 days is given). Any changes in student attendance made 15-30 days from the course start date will incur a $50 Administration Fee, and within 14 days from the course start date will incur a $100 Administration Fee.

The course may be cancelled if a minimum number of participants are not reached or any unforeseen circumstances occur.

All participants will be entitled to an immediate transfer to a future or alternative course, or have the option to request for a full refund. Please note that if payment was made with a credit card, 4% admin charge will be deducted from the amount.

Candidates wishing to postpone their studies to a later intake or change to a different course must make this request 15 days prior to the course start date and refunds are not allowed.

Fees paid will be applied to the following intake or a new course in full, and the candidate must complete the balance payment prior to the course start date (if any). Any substitute or later course must be completed within 12 months. Unused credit will be forfeited.

Directions to our venue:

FIT Asia

43 Carpenter Street, #02-01, Greatwood Building

Singapore 059922

Nearest MRT: NE5 Clarke Quay  

Directions from MRT:

1.  After exiting the MRT ticket barrier, head towards Exit E
2.  Take the overhead bridge in front of Burger King to other side of the road
3.  Make a U-turn after the stairs and you’ll see Carpenter Street road sign
4.  Turn left into Carpenter Street and walk down the lane.
5.  We are in the brown building opposite open space carpark / beside Jayleen Hotel
6.  Take the lift / stairs to Level 2

Carpenter Street Off Street (C0133)

Monday to Saturday
8:30am to 5:00pm – $1.20 per 30 minutes
5:00pm to 10:00pm – $0.60 per 30 minutes

Sundays & Public Holidays
8:30am to 10:00pm – $0.60 per 30 minutes

Roadside along Carpenter Street / Hong Kong Street

Car

Monday to Saturday
7:00am to 11:00am – $1.20 per 30 minutes
11:00am to 10:00pm – $1.50 per 30 minutes
5:00pm to 10:30pm – $0.75 per 30 minutes
10:30pm to 7:00am – $0.60 per 30 minutes

Sunday & Public Holiday
7:00am to 2:00pm – $0.60 per 30 minutes
2:00pm to 5:00pm – $0.75 per 30 minutes
5:00pm to 7:00am – $0.60 per 30 minutes

Motorcycle

Everyday including Public Holiday
7:00am to 10:30pm – $0.10 per 30 minutes (Maximum $0.65)
10:30pm to 7:00am – $0.10 per 30 minutes (Maximum $0.65)

FIT Asia welcomes students who are coming from abroad. Please be aware that you must check with your appropriate immigration office to advise on any visa that may be required to visit Singapore. Our team here at FIT Asia are not qualified to offer any advice on these matters. In line with our course cancelation policy, we recommend students travelling from abroad to have their travel arrangement as flexible as possible, in case of the unfortunate occurrence of a course (Eg. Covid-19) being cancelled or re-scheduled.

CEC stands for Continuing Education Credit. A CEC is a unit of credit equal to a set number of hours’ participation in an accredited program designed for professionals with certificates or licenses to practice in the fitness profession. Each CEC value will vary depending on the accrediting body you are under. 

Yes, within a period of 1 year from your course date. Your certificate will be printed with the exact name as stated on your application form at time of enrolment. If you request to alter your name, re-print / get duplicate copies, there will be an Administration Fee of $20 per soft copy and $30 per hard copy.

Please note there will be processing time of up to 30 days, particularly when it is from a third-party training provider. For specific Certification Courses such as ACE Certified Personal Trainer, ACE Health Coach and NSCA’s Certified Strength & Conditioning Specialist, you will be required to contact the appropriate certification body directly and Admin Fees may vary.

Our team is available from Monday to Friday, between 9am to 6pm local time. Outside of these hours, please contact us via email or online enquiry, and we will respond to your queries when we are back in office.

For overseas calls, please use WhatsApp Only. Similar, please note that our team will respond to your queries during our operating hours.